Technical Customer Service Administrator

Role: Technical Customer Service Administrator  Location: Tewkesbury GL20 8TU Contract Type: 12 month FTC Hours: 09:00am - 17:00 PM Salary: £27,000 - £30,000   To manage and administer Restore’s O’Neil database, the core operational application that manages items, activity and drives invoicing accuracy. Collaborative, helpful approach to supporting the business to deliver services in accordance with the contract. Responsibilities: Set up customer accounts on O’Neil in accordance with the contract Customer account lifecycle management on O’Neil, including decommissioning accounts and portal Customer portal set up Customer data import and reconciliations (new and BAU) Lead account split/merges Good Telephone Manner both Inbound/Outbound  About You:   Accurate and considered approach to tasks with high attention to detail Experience of overcoming objections, support uniform approach to O’Neil set up Ability to prioritise workload Knowledge of O’Neil database desired Excellent communication skills via email and phone  What We Can Offer You: Life assurance Annual leave entitlement (starting with 20 – 25 days + bank holidays) Contributory pension scheme Share save scheme Paid volunteer day Long service recognition Eyecare voucher Retail discounts Family leave Employee assistance programme  Restore Commitment to Disability Confidence We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so