Contract Manager - Contract Cleaning

CONTRACT MANAGER – Contract Cleaning Location: London (inside the M25) Salary: £35 – 40k Basic + Company Car + Bonus + 35 Days Holiday Join an Award-Winning Business That Puts People First We’re a leading national commercial cleaning and associated services provider — and proud winners of the European Cleaning & Hygiene Awards 2025: Best Company to Work For. Founded in 1986, we’ve grown into a national organisation without losing what matters most: our family values, people-first culture, and commitment to doing the right thing. Our continued success is built on 5 pillars — Employee Investment, Customer Engagement, ESG, Service Excellence and Innovation — and our operations team is at the heart of these. As we continue to raise the bar, we’re looking for an exceptional Contract Manager to manage a London based portfolio of accounts. The Opportunity We are looking for an experienced Contract Cleaning Manager who wants to assist in managing their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees. What You’ll Be Doing * Contract/Site Management of cleaning staff * The Contracts Manager will ensure the cleaning service delivery specification is implemented and adhered to. * Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure. * To ensure all client queries and complaints are dealt with in a timely and effective manner. * To ensure that the financial performance of each contract is being controlled to the budgeted requirements. * Contracts Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales. * To assist the sales team as and when required. * To ensure adequate supplies are onsite. * To recruit, induct and train new staff. * To resolve any disciplinary/ grievance matters in line with company policy and procedure. * To provide guidance, coaching and training to managers and supervisors. What We’re Looking For * Experience in managing multiple commercial cleaning accounts * Strong management style with experience in recruitment, on-boarding, training and development * Passionate about people * Health and Safety qualification or experience in this area * Client liaison and presentation experience * Full clean driving licence The Package * £35 – 40k basic salary * Performance bonus * 35 days holiday (including bank holidays) * Company Car or Car Allowance * Flexible working Why Join Us? * Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources. * Equal Opportunities Employer who promotes diversity. * Innovative Approach to the Employee Journey * A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business