Shop & Workshop Manager

Job Title: Shop & Workshop Manager Salary: £40,000–£50,000 Location: Coventry Hours: Rota-based, full-time 42.5 hours per week Company: Eydens Locksmiths About the Role Eydens Locksmiths is seeking a motivated and hands-on Shop & Workshop Manager to oversee the daily operations of their busy workshop and retail front counter. This is a highly customer-facing role requiring strong communication skills, proven face-to-face selling experience, and the ability to lead a team while driving commercial performance. Key Responsibilities * Front Counter Leadership: Manage the front counter and act as the primary point of contact for customers, ensuring a friendly and professional service. * Staff Direction & Planning: Organise staff rotas, allocate daily tasks, and provide ongoing leadership and support to both workshop and shop teams. * Customer Engagement: Build rapport with customers, handle enquiries, and ensure accurate communication between the workshop and clients. * Face-to-Face Selling & Upselling: Use your sales skills to promote and upsell products and services, ensuring customers receive the best solutions while increasing business revenue. * Hands-On Management: Assist the workshop team when needed, contributing to productivity, troubleshooting issues, and ensuring service quality. * Operational Oversight: Maintain shop standards, manage stock levels, and oversee the smooth running of daily operations. * Rota Working: Work as part of a rota to ensure consistent cover and exceptional customer service at all times. Requirements * Proven automotive industry experience (essential). * Valid driving licence (essential). * Strong face-to-face selling and upselling skills. * Demonstrated experience leading teams and planning staff workloads. * Excellent customer service and communication abilities. * Practical, hands-on approach with the ability to support workshop tasks. * Ability to work effectively in a fast-paced environment. Benefits * Competitive salary of £40,000 to £50,000 depending on experience. * Supportive working environment with opportunities for growth. * A varied, customer-focused role at the centre of our business