Global Technical Support (Linux)

Global Technical Support (Linux) Why apply: ·      Global leader in networking technology, with instantly recognisable client base. ·      People centric culture, providing support, development and training. They want people to succeed and progress their career. ·      Forward thinking and technically diverse, this is a broad technical environment where you will expand your technical knowledge. ·      Hybrid working, this is a fully remote role, but there is the ability to work from their Belfast office to meet the broader NI team. Role: Working as part of the Global Support team, providing advanced post-sales support for the Unified Assurance and Analytics and Linus/Networking product suite. You will be key technical contact for customers, resolving complex issues, developing automation solutions, and collaborating with Engineering and Product teams to drive continuous improvement. Responsibilities: ·      Diagnose and resolve production and non-production issues in collaboration with internal teams. ·      Develop Unix/Shell scripts to automate monitoring, data collection, and alarm generation. ·      Perform root cause analysis (RCA) and document resolutions and learnings. ·      Share customer feedback with PLM and R&D to inform future product enhancements. The Must Haves: ·      Education: Bachelor’s (or Master’s) degree in Computer Science, Engineering, or a related field. ·      Experience: 3+ years in software technical support, telecom or network management domains advantageous. Technical Expertise: ·      Must have strong Linux and scripting (Shell) skills. Proficiency with Kubernetes, Docker, and microservices deployment. ·      Strong analytical, debugging, and communication skills with a customer-first approach. ·      Ability to work independently and collaborate across a globally distributed team. Nice to Have: ·      Experience in cloud environments (AWS, Azure, GCP, OpenShift). ·      Exposure to fault and performance analytics, GenAI, or Agentic AI. ·      XML and SQL knowledge. ·      Prior experience with telecom vendors or network management systems