Technical Advisor

Technical Advisor - Langley, Berkshire | Monday to Friday hours and up to £32,000 Join a growing business offering stability, development and a supportive team culture. We're recruiting for a Technical Advisor to join a well-established and expanding company in Langley, Berkshire. This is a full-time, permanent opportunity offering structured weekday hours and the chance to play a key role in customer support and product performance. If you have a plumbing background and enjoy solving technical problems while delivering excellent customer service, this could be the ideal next step in Langley, Berkshire. Why apply for this Technical Advisor role? You'll enjoy: £29,000 - £32,000 salary depending on experience Monday to Friday working hours (09:00 - 17:00) A full-time, permanent position offering stability Fully onsite working with free parking in Langley, Berkshire The opportunity to join a growing, values-driven business A supportive environment with genuine development opportunities Key Responsibilities: As Technical Advisor, you'll be the main point of contact for customers post-delivery, ensuring a smooth and professional aftersales experience. Your duties will include: Acting as the primary contact for service requests and technical queries Managing the aftersales inbox and resolving issues via phone and email Providing remote technical support and troubleshooting mechanical or electrical faults Guiding customers on correct usage, maintenance and fault finding Coordinating spare parts with warehouse teams Logging service orders onto the ERP system with accurate customer details Preparing service performance reports and supporting root cause analysis What we're looking for: To succeed as a Technical Advisor, you'll ideally have: A plumbing background or strong product knowledge Experience as an Aftersales Advisor or Technical Service Advisor Confidence reading technical drawings Strong troubleshooting and problem-solving skills An understanding of safety standards Excellent communication and report writing ability Good time management and organisational skills A customer-focused approach Flexibility to travel for site support if required If you're looking for your next step as a Technical Advisor in Langley, Berkshire and want to join a business that values its people, we'd love to hear from you. Apply now to take the next step in Langley, Berkshire. Job Number │ (phone number removed) / INDINDUSTRIALWC Location │ Langley, Berkshire Role │ Technical Advisor Platinum Recruitment is acting as an Employment Agency in relation to this vacancy