Triage Officer

Job Title: Triage Officer Location: London Working Pattern: 3 Days per Week in the Office Contract: 6-Month Temporary Contract Are you an experienced Housing professional with a strong background in frontline triage, homelessness prevention, or housing advice? We are currently recruiting for a Triage Officer to join a busy London-based local authority on a 6-month contract. This is a key frontline role, acting as the first point of contact for residents presenting with housing difficulties. The Role As a Triage Officer, you will: * Act as the first point of contact for housing and homelessness enquiries * Conduct initial assessments in line with Part VII of the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) * Provide early housing advice and homelessness prevention guidance * Assess priority need, local connection, and eligibility * Signpost to appropriate internal teams and external agencies * Manage a caseload of prevention and relief cases where required * Maintain accurate case notes and documentation in line with statutory requirements About You To be considered, you will have: * Previous experience in a Housing Options, Homelessness, or Triage role within a local authority * Strong working knowledge of homelessness legislation * Experience conducting Section 184 enquiries (desirable) * Excellent customer service and interview skills * The ability to manage a high-volume, fast-paced environment * Strong written and verbal communication skills