Customer Support Coordinator

Customer Support Coordinator – Exciting Opportunity in E-Mobility HYBRID- Central London, on the eastern side of the City of London. The Role A fast-growing leader in the e-mobility sector is looking for a Customer Support Coordinator to join their team. This hybrid role offers two days per week in a central London office, supporting customers while contributing to Delivery & Sales where needed. you will be responsible for understanding customer needs and ensuring excellent customer experience, fostering long-term loyalty and ensuring they get the best value from our products and services. You will play a pivotal role in ensuring every customer enjoys a seamless experience, managing queries efficiently through ticketing systems, and helping clients unlock the full potential of innovative charging and energy solutions. No two days are the same—this is a dynamic role in a fast-moving industry. Key Responsibilities * Problem solving for the customer, acting on queries & complaints and resolving them promptly and efficiently through the helpdesk system * Manage the helpdesk ticketing system—allocate tickets, track progress, and report on SLA performance. * Process charge card requests and subscriptions accurately and efficiently. * Identify opportunities to cross-sell and upsell solutions to customers. * Provide flexible support to Delivery & Sales teams during peak periods. * Collaborate with internal and central teams to enhance client satisfaction and align services with customer needs. * Contribute to process improvements and continuous enhancement of the customer journey. * Promote responsible business practices, including health, safety, and environmental awareness. About You * Salary – Competitive depending on experience * Experienced with customer support ticketing/helpdesk systems. * Experience in the EV Sector would be desirable * Strong communicator with excellent administrative and organizational skills. * Detail-oriented, proactive, and thrives in a collaborative, fast-paced environment. * Passionate about delivering outstanding customer experiences. * Excited by innovation and the opportunity to make an impact in the EV sector. Why Apply * Join a forward-thinking, high-growth business shaping the future of sustainable transport. * Take a key role in shaping customer experience and driving business processes. * Work in a flexible hybrid arrangement with an office in central London. * Collaborate with a dynamic, ambitious team delivering real-world e-mobility solutions