IT Business Partner - Direct-to-Consumer (Retail &am...

IT Business Partner - Direct-to-Consumer (Retail & eCommerce) - Permanent Circa £80,000 + Bonus + Car Allowance + Benefits 📍 Hybrid - West London - 3 Days Onsite Must be Eligible to work in the UK - Cannot Provide Sponsorship    International FMCG organisation is seeking an experienced IT Business Partner to lead and evolve its Direct-to-Consumer (D2C) Technology landscape across Retail & Digital Channels. This is a highly visible role sitting at the intersection of Business Strategy, Technology & Customer Experience - ensuring systems, processes, and digital capabilities support continued growth and innovation.    Role: You will act as the strategic IT Business Partner for Retail & eCommerce operations, aligning technology initiatives with business priorities and driving continuous improvement across the customer journey. Ownership of the D2C Applications landscape across Retail & Digital channels. Leading cross-functional planning and stakeholder engagement. Managing vendors & coordinating with international IT teams. Driving Digital Transformation & Continuous Improvement initiatives. Technology & Functional Landscape: Support and optimise IT Systems across Retail & eCommerce operations including: Retail SAP S4/HANA & POS Retail Store systems. Ecom Magento Ecommerce platform, CRM, email marketing & loyalty platforms. Master Data Management through Retail & Ecom systems & PIM. Local responsibility for D2C Reporting (Analytics) & D2C SaaS solutions such as Shopwork T&A. Key Responsibilities: Strategic Partnership & Demand Leadership. Shape and govern the IT demand pipeline aligned to business strategy. Prioritise initiatives & influence investment planning. Facilitiate governance forums with senior stakeholders. Stakeholder Engagement & Business Alignment: Build trusted partnerships across Retail, Digital, Supply Chain & Finance. Translate business strategy into technology capability roadmaps. Lead workshops to identify improvement & innovation opportunities. Solution Ownership & Process Excellence: Own the end-to-end D2C Application landscape. Drive Automation, Integration & Process simplification. Lead Business Cases & Transformation initiatives. Architecture & Innovation: Develop Capability Roadmaps aligned to Enterprise Architecture. Identify opportunities leveraging AI, Automation & Analytics. Ensure scalability for future growth. Service & Operational Excellence: Oversea Incident Management & root cause resolution. Ensure vendor performance & SLA delivery. Maintain IT System stability & performance. Experience Required: IT Business Partner - IT/Business Systems partnering/leadership within FMCG, Retail or Consumer sectors. Retail Systems and/ or Ecommerce platforms - in one or more key D2C process areas. Expertise in D2C processes & Customer Journey optimisation. Retail SAP S4/HANA & POS Retail Store systems, Ecommerce platforms, CRM, email marketing & Loyalty platforms. Master Data Management through Retail & Ecom systems & PIM. Responsible for D2C Reporting (Analytics) & D2C SaaS solutions. Proven delivery of cross-functional transformation initiatives. Driving Transformation & Operational excellence. Strong stakeholder management & commercial awareness. Strategic mindset & emotional intelligence. Collaborative approach to teamwork. Keywords: #ITBusinessPartner, #D2C, #RetailTechnology, #EcommerceTechnology, #DigitalTransformation, #SAPRetail, #SAP S4HANA, #MagentoCommerce, #RetailSystems #CustomerExperience, #OmnichannelRetail, #FMCGJobs, #ConsumerGoods, #RetailIT, #TechnologyLeadership, #BusinessTransformation, #DataAndAnalytics, #EnterpriseIT, #VendorManagement, #WestLondonJobs, #HybridWorking. T6/MN/(phone number removed)