AV Service Desk Technician

Job Title: AV Service Desk Technician Location: St Albans / Hybrid Salary: £35,000 - £40,000 Job Purpose Summary: This is a hybrid role combining service desk administration, remote technical support, and occasional on-site service visits. You will be the central coordination point for all service and maintenance activities, ensuring clients receive fast, efficient, and well-organised support. Key Responsibilities: -          Manage incoming service desk tickets (ServiceNow) -          Arrange and book service and maintenance visits for engineers -          Schedule and coordinate freelancers where required -          Provide remote technical support to clients using TeamViewer -          Attend onsite service calls when necessary (1st & 2nd line AV support) -          Complete service reports after each visit -          Maintain service asset registers following PMV handovers -          Support escalations from 1st line to ensure resolutions -          Liaise with clients and contractors to gather required documents -          Ensure all service tasks are logged, updated, and closed within SLA Experience and Skills Required: -          3 years AV experience – ideally within service and maintenance. -          Experience using ServiceNow or a similar ticketing system -          Strong organisational and scheduling skills -          Ability to diagnose faults with corporate AV systems, ideally including: Crestron, AMX, Q-SYS, Biamp -          Full UK Driving Licence -          Right to work in UK Package: -          Salary: £35K - £40K -          24 days annual leave plus bank holidays -          Hybrid working -          Laptop & phone -          Pension -          Pool van available for travel How to apply: Submit your application or contact Jake Voisey on the details provided. SER-IN