Administrator

Business Support Clerk - Admin & Clerical ⚠️ Reason for Hire: Vacant post 💷 Rate: * PAY: £13.47 per hour 📍 Job Location: 9-21 Adelaide Street, Belfast, Antrim, BT2 8GD, United Kingdom 🎯 Main Purpose of Job: * 📂 To assist the designated line manager in providing a comprehensive, efficient, and effective business support service, incorporating essential Information Technology skills. * ✅ To execute assigned duties and tasks independently or collaboratively to meet defined time and quality standards, while managing priorities effectively. * 🤝 To represent the line manager in routine matters within the scope of responsibility. * ✨ To adhere to and uphold the Council’s customer care principles, ensuring continued improvement and compliance with the Council’s service standards. 🛠️ Summary of Responsibilities and Duties: 1. 📑 Clerical Support: Provide administrative support, maintaining computerised and manual systems (e.g., filing, photocopying, mail management). 2. 💼 Business Support Tasks: Perform various assigned business support tasks, including cash handling, call handling, data input/extraction, and other related duties. 3. 📃 Word Processing: Prepare correspondence, reports, and other documents from drafts or audio tapes, including creative layouts like PowerPoint presentations. 4. 💻 IT Utilisation: Use basic office IT software and specific council/department IT systems. 5. 📊 Data Management: Assist in preparing, compiling, and distributing routine statistical, performance, and other information. 6. 📋 Admin Support: Assist in routine business-related activities (e.g., finance, HR, customer support, IS/IT). 7. 👥 Meetings Administration: Arrange meetings and prepare accurate minutes or notes as required. 8. 💬 Customer Care: Deliver excellent customer service via face-to-face interactions, telephone, or email, including covering front desk/reception duties when needed. 9. 📠 Office Equipment Usage: Operate office equipment such as binders, laminators, fax machines, photocopiers, and shredders. 10. 🚀 Self-Management: Understand team objectives and prioritise personal work to adhere to performance standards. 11. 🎓 Training and Development: Identify personal and team training needs and participate in skill enhancement programs. 12. 🔄 Other Duties: Conduct other relevant occasional duties as assigned by the line manager. 👩‍💻 Employee Specification: ⭐ Essential Criteria: * 🖱️ All applicants will be required to undertake a computer-based assessment called “ISV.” This assessment will involve a minimum of 4 skills-based tests, including general aptitude and proficiency in Microsoft Outlook, Word, and Excel. * ✔️ Only applicants passing these tests to a satisfactory level will proceed to the interview stage. High-scoring applicants may be prioritised for interviews. Special Skills and Attributes: Applicants must demonstrate the following essential skills and attributes (to be assessed through the application and/or interview): * 📝 Written Communication Skills: Ability to draft letters, complete forms, and ensure accuracy when taking meeting minutes. * 🎤 Oral Communication Skills: Effectively provide clear information, advice, and guidance to colleagues and customers. * 🤝 Teamwork Skills: Demonstrable experience as an effective team member, with the ability to contribute to team objectives. * 😊 Customer Care Skills: Ability to identify and promptly address customer needs, providing effective and efficient responses. * 💡 IT Skills: Proficiency in basic computer applications, inputting, retrieving, and printing data. * 📅 Work Planning Skills: Ability to schedule meetings, coordinate diaries, and manage priorities to meet deadlines. 📧 Note: All applicants must provide a personal email address for receiving the link to the computer-based skills test, which must be completed within a specified timeframe. ℹ️ Additional Information: * 🔄 Temporary cover for a vacant post pending recruitment