Executive Support SME

IT Support Engineer – Onsite Support Wokingham / Warwick, UK * Contract (6 months)+++ * Office-based – 5 days per week * Rate £250 inside a day The Role We are seeking a proactive and customer-focused IT Support Engineer to provide onsite technical support to end users, ensuring smooth day-to-day IT operations. The role involves troubleshooting hardware and software issues, supporting workplace technologies, and delivering high-quality customer service in a fast-paced enterprise environment. You will act as a key point of contact for IT incidents and service requests, working closely with infrastructure and application teams to ensure timely resolution and minimal business disruption. Your Responsibilities * Provide onsite desktop and IT support for laptops, desktops, mobile devices, and peripherals * Troubleshoot hardware, software, and network connectivity issues * Support Windows OS environments and Microsoft 365 applications * Manage user accounts, permissions, and access via Active Directory * Log, track, and update incidents and service requests using ITSM tools * Support meeting room technologies and AV equipment * Install, configure, and maintain standard desktop applications * Assist with device builds, imaging, and deployments * Perform basic network troubleshooting (DNS, DHCP, connectivity checks) * Escalate complex issues to 2nd/3rd line teams when required * Ensure compliance with IT security policies and best practices * Provide excellent face-to-face customer service and VIP user support when required Your Profile Essential Skills / Knowledge / Experience * Proven experience in IT Support / Desktop Support / Service Desk (onsite preferred) * Strong troubleshooting skills across Windows OS and Microsoft 365 * Experience with Active Directory (user management, password resets, group membership) * Familiarity with ITSM tools (e.g., ServiceNow, Remedy, etc.) * Basic networking knowledge (TCP/IP, DNS, DHCP) * Strong customer service and communication skills * Ability to prioritise incidents and manage workload effectively Desirable Skills * Experience supporting VIP / senior stakeholders * Knowledge of device imaging and endpoint management tools * Exposure to Intune / SCCM or similar device management platforms * Understanding of ITIL processes