People & Culture Officer

Job Title: People & Culture Officer Reports to: People & Culture Manager Responsible to: CEO Department: Human Resources Location: Macclesfield Salary: £25,000 – £30,000 Summary: As a People & Culture Officer you’ll support the day-to-day HR operations of our retail business. Reporting to the People & Culture Manager, the role holder will be responsible for supporting the delivery of HR services across recruitment, employee relations, learning and development. This role plays a key part in supporting the HR team ensure that the retail operation runs smoothly and people-related issues are handled effectively across multi-sites. Main responsibilities: * Provide day-to-day support to retail managers and staff across multiple sites. * Maintain accurate employee records and personnel files in line with GDPR and company policies. * Support the preparation of accurate meeting minutes. * Support in the recruitment process including assisting with onboarding and induction processes to ensure a smooth entry for new hires. * Supporting with the issue of all offer documentation and complete all pre-employment checks. * Act as the first point of contact for people-related queries from employees and managers. * Support with disciplinary and grievance meetings, escalating within the People & Culture team where appropriate. * Support positive employee engagement, well-being, and inclusion initiatives. * Ensure policies and procedures are applied consistently across all retail locations. * Track completion of mandatory training across the branch network. * Keep up to date with employment legislation and assist in policy updates. * Any other duties within the post holder’s competence as requested. Qualifications/ Education Essential * Desire to complete CIPD Level 3 / Level 5 qualification Desirable * CIPD Level 3 – Certificate level qualification. Experience Essential * Previous experience in a fast-paced HR department * Strong HR Administration / HR Officer experience – Drafting contracts and documentation, managing attendance records and completing onboarding. Desirable * Ideally 5+ years’ experience * Familiarity with people systems (HRIS, payroll, or ATS) is an advantage. * Experience in multi-site retail support. Skills & Knowledge Essential * Strong interpersonal and communication skills, with the ability to build trust and relationships at all levels. * Practical knowledge of UK employment law and HR best practice. * Ability to manage sensitive and confidential information with discretion. * Highly organised with strong administrative and IT skills (MS Office, HRIS). * Problem-solving mindset and ability to work under pressure in a fast-paced retail environment. * Strong attention to detail and accuracy in people records and reporting. Personal Attributes * Self-motivated with ability to use own initiative, prioritise tasks and work well under pressure. * Professional approach to work and when dealing with internal and external customers. * Team player who demonstrates a high level of commitment, adopts a flexible and positive approach. * The role holder must have the ability to work unsupervised with good time management skills in order to meet tight deadlines, ensure at all times in a fast paced, pressurised and challenging environment. Working Pattern * 41.25 hours per week on site