Control Room Manager

Control Room Manager to £75K + Bonus + Benefits Package Based West London   We are recruiting a Control Room Manager for our client a leading security services specialist, in this exciting opportunity the successful candidate will lead the launch of a brand-new, state-of-the-art security control room at one of London’s most prestigious iconic multi-purpose destinations.   In this genuinely exciting and rare opportunity, the Control Room Manager must be able to engage confidently with technical suppliers, contribute to system design discussions, and ensure operational requirements are accurately reflected in policies and system architecture.   The ideal candidate is someone who combines operational control room experience coupled with a deeper technical and governance-level understanding of security systems, this is a combination that is essential for this role.   Skills Leadership and team management, including shift supervision and performance reviews Crisis management and emergency response coordination Incident detection, assessment, and reporting Development and implementation of policies, procedures, and operational standards Training design and delivery for security and control room personnel Proficiency in security systems management: CCTV, access control, alarm panels Effective communication with internal teams, senior stakeholders, and external agencies Analytical and decision-making skills under pressure Rostering, resource planning, and shift management Use of IT and security management software (MS Office, security monitoring platforms)   Knowledge Security control room operations and best practice frameworks Emergency planning, crisis response, and business continuity principles CCTV, fire alarm, and access control systems Security reporting standards, GDPR, and data protection compliance Regulatory and legal compliance requirements relevant to high-profile estates Industry trends in security technology and control room operations Multi-agency coordination (police, fire, emergency services) High-risk environment operational protocols   Experience The Control Room Manager will be responsible for the CCTV, alarms, incident response, and 24/7 security operations across a high-profile estate. Managing a security control room in a high-risk, fast-paced environment Leading incident management, crisis response, and emergency planning exercises Designing, implementing, and maintaining control room policies and procedures Recruiting, training, and developing a high-performing security team Oversight of 24/7 security monitoring operations Writing comprehensive security reports, procedural documentation, and business cases Working with IT/technical teams to maintain operational security systems Direct collaboration with law enforcement, emergency services, and senior stakeholders