Lift Contract Manager - Surveyor

Lift Contract Management Surveyor Job Type: Full-time, Permanent Location: Home-based, sites covering London and South East Salary: £53-£57,900k Plus excellent benefits We are excited to offer an opportunity for a dedicated Contract Management Surveyor to join a leading housing association. This role is crucial for overseeing the service and maintenance of mechanical and electrical assets across various regions with a focus on Lifts. The successful candidate will ensure that all compliance targets are met or exceeded and will handle operational challenges effectively, promoting continuous improvement. Day-to-day of the role: Manage day-to-day operational tasks to ensure all assets are serviced, inspected, and repaired according to legislative requirements and best practices. Act as 'Contract Administrator' to measure and monitor performance in terms of compliance, cost, quality of service, and customer satisfaction. Collaborate with the Operations Manager to provide technical guidance and support budget management through accurate forecasting and mitigation. Engage directly with key stakeholders including MPs, councillors, local authorities, and residents to manage expectations and respond to complex inquiries and complaints. Conduct ad hoc site visits nationally to provide quality assurance or resolve complex issues. Support major works processes by flagging necessary actions to the Operations Manager and assisting in the development of referral information for planned investments or replacements. Lead emergency major works projects as directed, involving procurement, budget control, contract management, and stakeholder liaison.Required Skills & Qualifications: Proven experience in coordinating or managing M&E contractors (Particularly Lift Contracts) Strong background in contract management and handling complaints. In-depth understanding of regulations and standards relevant to M&E assets, particularly within a social housing context. Excellent communication skills, both oral and written. Good educational background, minimum GCSE level or equivalent. Desirable: HND or HNC in a related subject area of M&E / Heating or the built environment.Benefits: Flexible home working arrangement. Opportunities for professional development and training.To apply for the Contract Management Surveyor position, please submit your CV detailing your relevant experience and qualifications