Service Delivery Planner

Role: Service Demand Planning Associate Location: Burgess Hill (Hybrid - 2 days per week in the office) Hours: Full time, Monday - Friday Pay: £15-£17 per hour PAYE (excluding holiday pay) / £19.89-£22.55 per hour UMB (including holiday pay) Contract: 6-month contract (inside IR35) An excellent opportunity has arisen for a Service Demand Planning Associate to join one of our longstanding clients, a leading organisation based in Burgess Hill. This role is primarily a scheduling and coordination position, focused on the day-to-day planning of service resources and supporting operational delivery. Please note: this is not a PMO or forecasting role. The position involves a hands-on, administrative approach, requiring strong organisation, attention to detail, and accurate system updates. Benefits: Hybrid working (2 days in the office, 3 from home) Weekly competitive pay Collaborative and supportive team culture Opportunity to contribute to key supply and demand processes within a market-leading organisation The Requirements: A-level education or equivalent, with GCSEs (including English and Maths at grades A-C) Experience within a demand planning or scheduling role (desirable) Strong analytical and organisational skills, with high attention to detail Proven ability to manage multiple priorities in a fast-paced environment Confident communicator with experience managing internal and external stakeholders Experience using CRM or ERP systems (e.g., SAP) Ability to work independently and collaboratively within a cross-functional team Resilient, adaptable, and comfortable handling multiple enquiries The Role: Day-to-day scheduling and coordination of service resources through active stakeholder communication Monitoring demand and supply activity using internal systems and digital tools Taking corrective action to resolve short-term scheduling conflicts and capacity issues Updating systems accurately to maintain high data quality and operational visibility Supporting demand-supply balance activity through coordination and administrative input Planning and coordinating out-of-hours service activity when required Ensuring customers and internal teams are kept informed of changes and updates Supporting inventory and logistics coordination through accurate system management Adhering to defined processes, working instructions, and governance requirements Assisting with continuous improvement by highlighting recurring issues or inefficiencies If you're keen to join an exceptional team where you can play a key role in ensuring seamless service operations and planning excellence, please apply to this Service Demand Planning Associate role below or call Chloe McCausland on (phone number removed) between 8:30am - 5:00pm