Resident Liaison Officer

Job Title: Freelance Resident Liaison Officer Location: Site-Based – Ashington Contract Type: Freelance / Self-Employed Start Date: Immediate / As agreed Rate: Competitive (dependent on experience) About the Role We are seeking an experienced and proactive Freelance Resident Liaison Officer (RLO) to support works on a housing scheme based on-site in Ashington. This role is key to ensuring clear communication between residents, site teams, and project stakeholders throughout the duration of the works. The successful candidate will play a crucial role in maintaining positive relationships with residents, minimising disruption, and ensuring works are delivered with excellent customer care standards. Key Responsibilities Act as the main point of contact for residents before, during and after works Provide clear, timely communication regarding schedules, access requirements, and any changes Conduct resident consultations, home visits, and drop-in sessions as required Manage and resolve complaints or concerns in a professional and empathetic manner Coordinate access arrangements between residents and site teams Maintain accurate records of communications, vulnerabilities, and special requirements Support the site team in delivering works with minimal disruption Ensure safeguarding and data protection standards are upheld at all times About You Proven experience as a Resident Liaison Officer within social housing, planned works, or refurbishment projects Strong interpersonal and communication skills Confident dealing with residents in occupied properties Highly organised with strong administrative ability Able to manage challenging situations calmly and professionally Full UK driving licence and access to own vehicle (preferred) CSCS card (desirable) What We Offer Competitive freelance day rate Opportunity to work on a reputable housing scheme Supportive site team environment Potential for ongoing freelance opportunities If you are a confident, resident-focused professional with experience in housing or construction environments, we would love to hear from you