Business & Technical Support (French Speaking)

Business & Technical Support (French Speaking) Permanent | London At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now. The role: We are seeking an experienced Business & Technical Support professional to act as the primary on-site point of contact for business applications within a fast-paced retail/luxury environment. This role combines application support, business liaison, reporting, and user enablement responsibilities. The successful candidate will ensure optimal system performance, support continuous improvement initiatives, and enhance the overall user experience. Responsibilities: ·      Act as the main on-site contact for business applications. ·      Serve as the primary point of contact for functional and business users. ·      Gather and communicate structured user feedback regarding system performance and usability. ·      Contribute to the Shift Left support strategy (Level 2, Level 3, AMS, etc.) to improve efficiency and issue resolution. ·      Monitor and analyse incoming support requests; produce statistics and performance reports. ·      Prepare reports and escalate alerts in case of application malfunctions or service disruptions. ·      Support onboarding and integration of new users into their working environment. ·      Deliver user training and coaching sessions to promote adoption and best practices. ·      Identify training needs and support ongoing skills development initiatives. Skills & Experience: Technical Skills ·      Strong understanding of retail systems and business applications ·      Proficiency in Excel and reporting/analytics tools ·      Ability to interpret data and generate actionable insights Professional Competencies ·      Strong customer focus and service mindset ·      Proactive and effective communicator ·      Excellent written communication skills ·      Strong planning and organizational abilities ·      Analytical thinking and problem-solving capability Preferred Experience ·      Experience within the Retail or Luxury industry ·      Background in application support, business systems, or IT service environments Language Requirements ·      French: C2 (mandatory) ·      English: C2 (mandatory) About Peregrine We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that’s focused on growth, both yours, our clients’, and the sectors we support. You’ll also get access to a full range of benefits alongside your salary. How Specialist Talent Works As a permanent employee at Peregrine, you’ll be part of our Specialist Talent team. That means you’ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You’ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You’re not a contractor - you’re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Our Culture We’re curious, open, and always learning. We believe in doing great work and doing it with integrity. We support each other, share ideas freely, and celebrate progress big and small. And we care about the impact we make, whether that’s helping clients solve tough problems or creating opportunities for people from all walks of life. Diversity and Inclusion We’re proud to be a diverse team, with 20+ nationalities represented across Peregrine. We welcome people from all backgrounds and experiences, and we’re committed to building an inclusive workplace where everyone can thrive. Through our partnerships and internal initiatives, we’re working to improve social mobility, reduce our environmental impact, and help our clients build more inclusive teams too. Find out more: or check out our LinkedIn page: g