Customer Service Administrator

Customer Service Administrator Location: Gloucester (Office Based) Hours: Full Time | Permanent Salary: £26,500 per annum Our client is seeking a Customer Service Administrator to join a busy customer service team within a fast-paced office environment. This role involves handling a high volume of inbound calls, processing orders, resolving customer queries, and ensuring a consistently high level of service. Key Responsibilities of a Customer Service Administrator: * Handle a high volume of inbound customer calls. * Process orders via phone and email. * Resolve customer enquiries and issues promptly. * Complete and maintain accurate customer records. * Manage back orders, shortages, and transport queries. * Liaise with internal departments to resolve issues. * Maintain high productivity and service standards. * Support additional administrative tasks as required. Key Skills of a Customer Service Administrator: * Minimum 1 year’s experience in a call centre or customer service role. * Excellent verbal communication skills. * Calm and professional telephone manner. * Strong organisational and time-management skills. * Ability to work effectively in a busy environment. * Confident using computer systems and databases. * Quick to learn new software and processes. * Strong attention to detail and accuracy. * Customer-focused with relationship-building skills. * Proactive and able to work independently or within a team