Application Support Specialist

Application Support Specialist ​​​Locations: Spalding, Alconbury, Birmingham or Nottingham Lisa Wright Recruitment is supporting a client in their search for a proactive Application Support Specialist to join their IT team. You’ll play a key role in supporting and improving the firm’s core legal and business applications, working closely with lawyers, partners, and business support teams. What you’ll do: * Provide day-to-day support for applications such as iManage, BigHand, Elite, and Microsoft 365. * Assist with upgrades, enhancements, testing, and simple configuration tasks. * Support integrations, data quality checks, and liaise with vendors to resolve issues. * Deliver training, user guides, and knowledge base articles. * Follow security standards and help maintain access controls and permissions. What we’re looking for: * Experience in application support, systems support, or technical analyst roles. Professional services experience is preferred but not essential. * Strong analytical skills, problem-solving, and clear communication. * Methodical, organised, and able to manage competing priorities. Desirable: * Knowledge of integrations, testing/QA processes, reporting tools (Power BI/SSRS), or PowerShell. * ITIL Foundation or similar certification. Working Arrangements: * Based from Spalding, Birmingham, Nottingham, or Alconbury, with some hybrid working. * Occasional out-of-hours work for upgrades or critical maintenance. * Travel to other offices may be required. If you’re a skilled Application Support Specialist looking for a role where you can make a real impact, Lisa Wright Recruitment would love to hear from you