Income Officer

We are currently recruiting for an experienced Income Officer to join a Local Authority in Nottinghamshire on an initial 3-month contract. This is an excellent opportunity for a proactive rent recovery professional to manage a defined patch and take ownership of the full arrears process. Offering hybrid working (just 2 days per week in the office), this role provides flexibility while maintaining a strong presence within the community. The Role As an Income Officer, you will be responsible for managing a designated patch of tenancies, ensuring effective income collection and minimising rent arrears. This is a fully end-to-end arrears role, managing cases from early intervention through to legal action and court representation where necessary. You will work closely with tenants to agree sustainable repayment arrangements, while taking firm but fair action in line with policies and legislation. Key Responsibilities of an Income Officer: Managing a patch of residential tenancies Proactively monitoring rent accounts and identifying arrears Conducting early intervention and tenant engagement Negotiating and monitoring repayment agreements Serving statutory notices and progressing cases to legal action Preparing documentation for court proceedings Attending and representing the organisation at court Liaising with internal teams and external agencies to support tenancy sustainmentAbout You: Proven experience in an Income Officer / Rent Recovery role within a Local Authority or Housing Association Strong knowledge of the full arrears recovery process, including legal and court procedures Experience managing your own patch independently Confident communicator with strong negotiation skills Ability to balance enforcement with tenancy sustainment Organised, resilient, and target-drivenWhat’s on Offer as an Income Officer: Competitive rate of £25–£27 per hour 3-month contract with potential extension Hybrid working (2 days office-based per week)If this Income Officer role is for you then please apply or contact (url removed)