Client Services Director

Job Title: Client Services Director Location: Essex, Feering CO5 Salary: £55,000 - £60,000 (DOE) Shifts: 9:00am – 5:30pm, Monday to Friday(three days in office) (Occasional early starts, late finishes, and client travel may be required) About the Role: As Client Services Director, this role leads and develops the Client Services team (consisting of Account Managers and Account Executives) to deliver exceptional service and build strong, long-lasting client relationships. The position works closely with senior stakeholders to ensure high-quality work is delivered on brief and on budget, while also helping to identify and grow new business opportunities. This role plays a key part in driving team performance, nurturing talent, and ensuring clients receive a consistently outstanding experience. Benefits: * Generous Holidays starting from 33 days per annum * Birthday leave (post-probation) * Tax Free EOT Bonus * Group Life Assurance * Social events organised by our Social Committee * Optional private medical insurance after 1 year * Long service awards every 5 years * Employee of the Quarter programme * Free tea, coffee, snacks, kitchen facilities, and breakout spaces * Beer Fridge Fridays * Referral programme * Pirkx benefits from day one * Auto-enrolment pension (3% employer contribution after 3 months) Key Responsibilities: * Lead, inspire, and develop the Client Services team to deliver outstanding customer service * Build and maintain strong senior-level client relationships and key accounts * Oversee delivery of high-quality work that meets client briefs, budgets, and timelines * Drive best practice across client servicing and continuously improve processes * Identify and support new business opportunities and account growth * Own financial targets and motivate the team to achieve performance goals Requirements: * Proven experience in a senior client services or account leadership role within an agency environment * Strong track record of managing and developing high-performing teams * Experience managing key client relationships and multiple stakeholder groups * Commercially minded with the ability to spot and convert new business opportunities * Excellent communication, presentation, and relationship-building skills * Highly organised with the ability to thrive in a fast-paced, deadline-driven environment