Commercial Analyst

SF Recruitment are working with a leading organisation to recruit a Commercial Insights Analyst to join their growing team. This role will play a key part in evaluating customer feedback and pricing-related insights to support improvements in customer experience and commercial performance including financial pricing strategy. This opportunity is ideal for someone with experience analysing customer feedback, complaints data, or customer service trends, who enjoys identifying patterns, conducting root cause analysis, and working with multiple business functions to implement improvements. Key Responsibilities Analyse customer feedback and pricing-related complaints to identify trends and improvement opportunities Conduct root cause analysis to uncover recurring themes and systemic issues Produce clear, actionable insight reports for commercial and operational stakeholders Recommend actions to improve customer experience and pricing outcomes Manage and resolve escalated complaints in line with agreed SLAs Maintain accurate records of escalated complaints and outcomes Collaborate with Pricing, Commercial, Sales, Finance, IT, and operational teams to support the implementation of insight-led improvements The Ideal Candidate Experience analysing customer feedback, complaints, or customer service data within a customer-facing environment Strong analytical and reporting skills with the ability to interpret and present insights clearly Excellent written and verbal communication skills Customer-focused, proactive, and solution-oriented Able to work effectively in a fast-paced environment and manage multiple priorities What's on Offer Opportunity to influence customer experience and commercial decision-making Collaborative and supportive working environment Competitive salary and benefits package Strong opportunities for development and progression