Logistics Operations Supervisor

Job Title: Logistics Operations Supervisor Location: Miami, USA Job Type: On-Site | Full Time (Monday-Friday) Shifts: (Apply online only) or (Apply online only) About the Company Our client is a privately owned global aerospace freight and logistics specialist, operating successfully for over 20 years. They deliver time-critical logistics solutions to the aviation sector worldwide, supporting AOG and mission-critical supply chains with speed, precision, and reliability. Position Summary The Operations Supervisor is responsible for maintaining the company's professional image while driving operational efficiency across teams. This role focuses on leadership, training, performance management, and operational oversight within a fast-paced, time-critical logistics environment. You will act as the key link between frontline operations staff and senior management, ensuring service excellence and regulatory compliance at all times. Key Responsibilities Uphold the company's reputation and professional image in all customer interactions. Train, supervise, and motivate operational teams to maximise performance. Assign roles and responsibilities based on individual strengths and operational needs. Resolve operational challenges quickly and effectively. Act as the communication bridge between operations staff and management. Support the development and implementation of Standard Operating Procedures (SOPs). Ensure team understanding and adherence to all SOPs. Identify and select carriers, service providers, and subcontractors based on service needs, costs, and transit times. Build and maintain a strong, reliable vendor network. Manage shift planning and workforce scheduling. Ensure compliance with carrier requirements, customs regulations, and international trade laws. Oversee adherence to local and international shipping regulations (IATA, DOT, IMO). Investigate and resolve shipment delays, damages, and discrepancies. Support additional operational projects and management initiatives as required. Core Competencies Team Leadership & Operational Oversight Workforce planning, scheduling, training, and performance management. Conflict resolution and team motivation within multicultural teams. Experience supervising in high-pressure, 24/7 logistics environments. Regulatory & Compliance Knowledge U.S. Department of Transportation (DOT) regulations. Customs clearance, TSA requirements, and export documentation. HAZMAT handling and documentation. Time Management & Decision Making Resource allocation and real-time operational decisions. Contingency planning for service disruptions (weather, customs holds, etc.). Communication Clear collaboration with operational teams and leadership. Technology Proficiency Transportation Management Systems and logistics platforms. Problem Solving & Continuous Improvement KPI analysis and operational performance optimisation. Adaptability Flexible and composed in urgent, changing conditions. Customer Service Proactive service updates and issue resolution under tight deadlines. Logistics Expertise Deep knowledge of domestic and international time-critical logistics across air and ground. Regulatory Awareness TSA, ACE customs systems, air cargo security, and KSMS knowledge. Required Skills & Qualifications Minimum 5 years' freight forwarding experience in international and domestic logistics. Proven background in time-critical freight forwarding and aviation AOG shipments. Working knowledge of U.S. regulatory systems, including ACE import/export filings. Familiarity with TSA regulations and Known Shipper Management System (KSMS). Demonstrated experience managing expedited and Next-Flight-Out shipments. Exceptional customer service and stakeholder communication skills. Strong understanding of U.S. import/export customs procedures. Fluent English (spoken and written). Proven leadership experience in fast-paced operations teams. Strong decision-making and problem-solving abilities. Proficiency in TMS platforms, tracking systems, and Microsoft Office. Preferred IATA Dangerous Goods Awareness certification (or willingness to obtain). Experience quoting freight services and managing rate structures/margins. Knowledge of customs clearance documentation and broker coordination. Familiarity with Incoterms and international trade compliance. Background in a 24/7 time-critical freight forwarding environment, including after-hours operations