Service Account Manager

Service Account Manager Salary: £27,000 per year | Location: Harrogate | Hours: Full-time, 9am - 5pm Benefits include 32 days holiday (including stats) plus your Birthday off, gym membership, company pension, employee wellbeing program and free on-site parking. Our client is a well-established business based in Harrogate. A new position has become available within their Service Department due to continued growth. They are looking for a Service Account Manager to manage a portfolio of customers and nationwide Field Engineers. The successful candidate will have strong customer service skills and the ability to work in a fast-paced environment. Role and Responsibilities * Managing service accounts * Maintain an excellent level of customer service * Managing Field Engineers diaries and booking appointments * Ensure SLAs are adhered to * Updating customer portals * Providing quotations to customers and following up * Producing and sending out invoices * Keep the system up to date and create new customer profiles * Raise more complex problems with the Technical Team and Senior Service Account Manager Candidate Requirements: * Previous account management or engineer diary management experience * Strong communication skills * IT Literate * Strong experience in a similar busy and fast paced office environment * Relevant telephone based customer service experience * Excellent attention to detail To apply for this fantastic opportunity please send your CV to Beth via the link provided