IT Operations Engineer

IT Operations Engineer - Warrington  Our client, a well-established and growing professional services organisation, is seeking an experienced IT Operations Engineer to join their IT team based in Warrington. This is a hands-on, operational role responsible for maintaining secure, stable, and high-performing IT systems while delivering high-quality support across head office and branch locations. You will play a key role in infrastructure support, service management, security compliance, and continuous improvement of IT operations. As IT Operations Engineer, you will: Provide onsite (Warrington HQ) and field-based IT support to branch offices Participate in the IT rota to ensure 8am–5pm operational coverage Manage the full lifecycle of service desk tickets (incidents, problems, changes) Install, configure, and maintain computing hardware and software Manage secure user access and permissions (least privilege model) Troubleshoot and diagnose system issues, performing root cause analysis Work with third-party vendors and hosted infrastructure providers Maintain accurate technical documentation and asset records Communicate system changes, releases, and operational issues to stakeholders Ensure compliance with data protection standards and ISO27001 policies This role requires strong ownership, attention to detail, and a proactive approach to maintaining operational excellence across the IT environment. Key Requirements 1+ years’ demonstrable experience in IT support, systems administration, or IT operations Strong experience supporting Windows environments (desktop & server) Experience managing hardware, software deployments, and secure access controls Solid understanding of IT service management processes (incident, problem, change) Experience liaising with third-party vendors and infrastructure providers Strong troubleshooting and analytical skills High attention to detail and commitment to documentation Awareness of GDPR, ISO27001, and data security best practice Professional, customer-focused, and personable approach What’s on Offer Company pension Life assurance Discounted gym membership Interested? Please Click Apply Now! IT Operations Engineer - Warrington