Customer Service Agent

Customer Service Advisor Preston UK Staffing Group is recruiting a Customer Service Advisor on behalf of a leading international logistics provider based in Preston. This is a fantastic opportunity to join a growing business operating across Europe, supporting customers and partners with logistics queries. You will be part of a dynamic customer service team, helping to ensure smooth service delivery and building strong client relationships. Working Hours & Shift Pattern Regular shifts: Wednesday-Sunday or Saturday-Wednesday Weekdays (office): 9:00 am - 5:00 pm Weekends: 8:30 am - 4:30 pmTraining: First 2 months: Monday-Friday, 9:00 am - 5:00 pm in the office After 2 months: 3 days in the office + weekend shifts from home Shadowing: First month of remote shifts will be shadowed by trained team member Month 4 onwards: 3 days office + 2 weekend shifts from home Salary + benefits Salary: £25,000 per year Hybrid working available after successful onboarding Comprehensive induction, coaching, and personal development plan Regular team socials within a supportive, collaborative environment Clear progression opportunities - structured career path to senior roles within 12-36 monthsKey Responsibilities Handle inbound and outbound customer calls Process bookings via phone, email, and online platforms You will provide first class customer service and deal with customer queries via email and telephone (inbound/outbound) Manage customer accounts and input data onto the bespoke online platform About You Excellent communication and listening skills with a strong customer-first approach Proactive, adaptable, and resilient, with strong attention to detail Confident with IT systems Positive, common-sense approach and ability to work well in a team environmentWhy Apply? This role offers the chance to gain valuable experience in international logistics and customer service. To apply, please send your CV UK Staffing Group operates as an employment agency and employment business. We welcome applications from all ages and backgrounds. By applying, you consent to your data being securely held for recruitment (url removed) Staffing Group operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we are happy to accept applications from persons of any age for this role. By applying for this role, you accept our Terms and Privacy Policy which can both be found on our website. We take the security of personal data very seriously, and by applying for this role you consent that we may hold your personal data on our database (CRM) for the purpose of finding jobs that could match your skill set. If we become aware of any other opportunities that could be of interest to you, we may let you know by either phone, email or SMS. Job Types: Full-time, Permanent Work Location: In person