Customer Service Advisor

Customer Service Representative Location: Bradford / Hybrid Salary: £23,000 + excellent benefits Hours: Full-time, Monday-Friday on rotating shifts Saturday working: 1 in 3 Saturdays (currently 1 in 5, mornings only, voluntary) - all from home ________________________________________ About the Role We're looking for a friendly, confident Customer Service Representative to join our Customer Service team. You'll be taking inbound calls, supporting customers with their enquiries, and helping to deliver a great customer experience. No call centre experience is required - full training is provided. ________________________________________ What You'll Do * Handle inbound customer calls and queries across multiple channels * Process cases efficiently and accurately * Keep customers updated and ensure they fully understand outcomes * Escalate issues when needed * Record information clearly to support customer journeys * Follow company policies, processes and regulatory requirements * Represent positive behaviours and values in all interactions ________________________________________ What We're Looking For * Strong verbal and written communication * A positive attitude and willingness to learn * Someone who embodies values like teamwork, integrity and responsibility * Adaptable, open to change and part of a celebratory, supportive culture * Previous customer service experience is helpful but not essential * No formal qualifications required ________________________________________ Training & Hybrid Working * 4 week classroom training * Hybrid working available after completing training * Clear, achievable performance criteria support hybrid eligibility ________________________________________ Benefits * 25 days holiday + bank holidays * Hybrid working options available * Regular company events and celebration days * Pension scheme with strong employer contribution * Gym membership discounts * Cycle to Work scheme * Free flu vouchers, eye tests, and other well being perks * Staff discounts * Weekend reward scheme * Annual company party with complimentary food & drink Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age