Customer Support Coordinator

Customer Support Coordinator Location: Wakefield Salary: £30,000 – £32,000 per annum Hours: Mon-Fri 9am-5pm We are recruiting a Customer Support Coordinator to join a growing UK business at an exciting stage of its development. This is an office-based role focused on customer support via phone and email, order processing, and coordination of service and repair activity. The role suits someone who is organised, detail-focused, and comfortable combining customer communication with hands-on, practical tasks when required. Key Responsibilities * Manage inbound customer enquiries via phone and email, providing clear and professional support * Process customer orders accurately and efficiently * Issue payment requests and follow up where required * Prepare, pack, and dispatch customer orders and returns * Coordinate servicing and repair activity, ensuring items are logged, tracked, and completed within agreed timescales * Carry out minor adjustments or basic checks on products where required * Handle returns, exchanges, and warranty queries in line with company procedures * Maintain accurate records of orders, repairs, and customer interactions * Keep CRM and order management systems fully up to date * Liaise with internal teams to ensure smooth order fulfilment and service turnaround About You To be successful as a Customer Support Coordinator, you will ideally have: * Previous experience in a customer support or customer service role (phone/email-based) * Strong attention to detail and administrative accuracy * Experience processing orders and updating CRM or order management systems * A practical mindset and confidence handling products or small components * Clear, professional communication skills * Ability to manage multiple tasks and prioritise effectively Personal Attributes * Organised, reliable, and proactive * Calm, professional, and solutions-focused * Comfortable working independently and as part of a small team * Takes ownership of tasks and follows them through to completion Why Apply? * Salary of £30,000 – £32,000 * Full-time, office-based role in Wakefield * Varied position combining customer support, administration, and coordination * Opportunity to join a business at a key stage of growth * Supportive working environment with long-term development opportunities This Customer Support Coordinator role is ideal for someone who enjoys a varied office-based role with responsibility and attention to detail. This vacancy is being advertised by POST– Recruitment Ltd, an Employment Agency. Visit our website for more details