Logistics and Contents Manager

Are you the kind of person who brings structure, calm, and control to busy operations? Then this role might be your ideal move! SF Recruitment are working with a business in North Nottingham to recruit the below role. Operations Manager - Contents & Restoration Permanent, Monday to Friday 8-5pm Salary: £48,000 Location: Mansfield Hours: Monday to Friday, 8:00am-5:00pm (1-hour unpaid lunch) Type: Full-time | Permanent About the Role: We are working with a well-established damage restoration and property services business to recruit an experienced Operations Manager - Contents & Restoration. This is a leadership role with full ownership of the company's contents division, managing people, processes, systems, and service delivery following property damage incidents such as flood, fire, damp, or mould. You'll be responsible for ensuring customers' belongings are handled, tracked, restored, stored, or disposed of correctly - while leading a large operational team and maintaining high service and compliance standards. The Team & Scope: Full responsibility for a division of 21 staff, split across three departments: External Contents Teams (site-based removal and packing) Internal Contents Teams (receiving, cleaning, triage, listing, and storage) Contents Handlers & Admin Support Ownership of day-to-day operations, performance, conduct, and service quality Nationwide operational remit with occasional site visits and spot checks Assisting with queries, and handling any complaints Investigating and referring cases Key Responsibilities Lead, manage, and develop multiple teams across internal and external operations Take ownership of the entire contents operation, setting standards and driving accountability Oversee administrative processes to ensure accurate tracking of all contents, jobs, and claims Ensure every item is correctly logged, handled, restored, stored, or returned using tracking systems Investigate operational issues, complaints, damages, or discrepancies and resolve effectively Conduct 1:1s, performance management, and disciplinaries where required Work with internal stakeholders to maintain accurate system updates (Excel, Salesforce, Dolly) Carry out site visits and quality spot checks using a company vehicle Ensure customers' belongings are handled safely, respectfully, and in line with company procedures Continuously improve processes to reduce errors, losses, and service failures Ideal Background Proven experience in operations management, ideally within: Construction Property services Facilities management Restoration Logistics or service delivery Strong people management experience, including managing large teams Confident handling performance issues, investigations, and customer complaints Organised, structured, and process-driven Comfortable with site-based work as well as office-based leadership Strong systems and Excel capability If this role is of interest, please get in touch today