Business Administration Officer

Location: Southampton (Hybrid) 💷 Salary: £26,607 - A Civil Service Pension with an employer contribution of 28.97% 🕒 Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time Join our Seafarer Operations team within the UK Customer Maritime Services Directorate, supporting the certification and endorsement of seafarers. As a Business Administration Officer, you will play a key role in our fee‑earning Certification Operation, managing the reallocation and processing of payments from seafarers, marine colleges, and training providers. Key Responsibilities include, but are not limited to: * Data processing and collation for business administrative tasks and projects to support the wider Certification Operation. * To recognise income by coding-off and re-allocating the monies paid by seafarers. * To process refunds and deal with any over/under payments made by seafarers and companies. Benefits Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits: * Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here * 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave). * 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday. * Access to the staff discount portal. * Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc. * Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues. * 24-hour Employee Assistance Programme providing free confidential help and advice for staff. * Flexible working options where we encourage a great work-life balance. About you To be successful in this role you will need to have the following experience: * Experience using Microsoft Office applications (Outlook, Word, Excel) * Experience working with a high level of attention to detail to meet organisational quality standards * Experience of processing high volumes of numerical or financial data with high levels of accuracy * Experience providing excellent customer service to internal and external customers via email 📅 Apply before 11:55 pm on Monday 23rd February 2026