Project Support Administrator

We are a specialist provider of innovative fire safety solutions. Our work plays a vital role in protecting people and property, and quality sits at the heart of everything we do. We pride ourselves on creating a workplace where people can thrive — a place that values integrity, teamwork, innovation, and pride in what we deliver. Our culture is collaborative, supportive, and forward-thinking, and we genuinely enjoy seeing our people succeed and grow. The Role We are looking for a Project Support Administrator to work closely with our Project Management team, supporting the smooth administration of projects from start to finish. This is a varied, fast-paced role that would suit someone organised, technically minded, and confident working with multiple stakeholders. Key Responsibilities * Supporting Project Managers to ensure projects run smoothly throughout their lifecycle * Providing accurate information to the Production team to enable timely manufacture and ordering of equipment * Liaising with Project Managers and customers regarding lead times and delivery schedules * Coordinating with Project and Installation Managers to manage faulty product returns in line with internal processes * Booking and amending deliveries in line with changing production and installation dates * Assisting with urgent issues, including raising allocations and arranging deliveries * Preparing site-specific risk assessments and method statements and obtaining client approvals * Capturing and tracking variation orders to ensure cost recovery and profitability * Handling customer queries professionally and efficiently * Using client portals as required Skills & Experience Essential: * Understanding of project lifecycles * Ability to interpret technical requirements * Strong customer service and communication skills Desirable: * Manufacturing experience Benefits * Competitive salary (details available on request) * Free onsite parking * Early finish and dress-down Fridays * Above-statutory holiday allowance with the option to buy more * Company social events * Employee Assistance Programme * Eyecare vouchers * Cycle to Work scheme * Friendly, supportive working environment