L1 Desktop Support Engineer

100% Work from Office. Below is the Job Description for your reference. * Receive call from service desk, L-1 Tech support & Executive support team. * Provide Hardware break fix services for laptop & desktop, Provide hardware upgrade services for laptop & desktop. * Receive new desktop orders and provide MACI (Move, Allocate, Change and Install) services. * Provide desktop support, Provide LAN support (LAN admin support with touch services). * Provide support for sales team (Remote / Roaming users) and Provide assistance for S/W distribution across network. * Trouble ticket maintenance and Maintain file and print (Location specific). * Site Inventory management and maintenance. * Attend weekly / Monthly review meetings with onsite and offshore team and Generate and provide weekly / monthly activity reports. * Escalate the issues to management or next level as needed, Provide support for asset disposal services. * Escalate and Coordinate with remote support team at offshore to get the user issues resolved. * Participate in informal team meetings, client meetings, internal Operations meetings and Quality review meetings. * Implement the corrective/ preventive action identified. * Co-ordination with the other support groups and Domains. * Ensure that the policies and procedures set by Tech Mahindra are adhered to. * Report the status to the higher management. Preferred Skills: * Exposure to ITIL delivery processes (ITIL foundation certificate will be an added advantage). * Excellent experience in installation and troubleshooting MS office, Adobe Acrobat, MS outlook, MS Visio ,MS front page, MS one note , MS project, MS Internet Explorer and other standard desktop applications. * Experience on using basic troubleshooting tools I.e RDP. * Trouble shooting network issues, file issues with exposure to computer. * Good understanding about tried infrastructure support services in a managed services model. * Experience in working with cross-functional teams (IT Service Management framework)