Recovery Officer

Job Overview: * We are seeking a proactive and empathetic Recovery Officer to join the Income & Assessments team on a 6-month interim basis. * This role focuses specifically on the recovery of Adult Social Care (ASC) charges, supporting the wider Recovery Team in maximising income for the Local Authority while maintaining a professional and sensitive approach with vulnerable residents. * This role plays a vital part in ensuring the recovery of outstanding ASC charges, while maintaining a sensitive and professional approach when working with vulnerable residents and complex cases. * You’ll be responsible for managing a caseload of debt recovery matters, engaging with service users and their representatives to resolve queries and negotiate payments. * You’ll also work closely with internal teams and external partners to ensure accurate record-keeping, compliance with statutory guidance, and effective resolution of disputes. Key Responsibilities: * Proactively recover Adult Social Care debt using appropriate recovery methods. * Manage a caseload of ASC debt recovery matters, including complex and sensitive cases. * Engage with service users and their representatives to resolve queries and negotiate payment plans. * Liaise with internal teams, care providers, and external stakeholders (e.g., enforcement agents, voluntary sector). * Prepare documentation for court hearings and write-off cases. * Administer the Deferred Payments Scheme, ensuring legal and financial safeguards are in place. * Support the Senior Recovery Officer with reporting and service development. * Ensure compliance with relevant legislation and best practice in ASC debt recovery. Essential Skills & Experience: * Strong understanding of Adult Social Care debt legislation (Care Act 2014) and recovery practices. * Excellent communication and negotiation skills, with a sensitive approach to vulnerable individuals. * Ability to manage a high workload and meet tight deadlines. * Experience working in a local authority recovery or income environment. * Good IT skills and familiarity with systems such as Mosaic