Customer Support Advisor – Digital & Strea...

Customer Support Advisor – Digital & Streaming Platform Belfast (On-site, City Centre) £25,480 annually + 20% uplift for unsociable hours Full-time | 40 hours per week If you're the person friends come to when their app isn't working, their account wont load, or their subscriptions acting up — this role will feel familiar. Were recruiting Customer Support Advisors to support users of a major global streaming platform, helping customers get the most out of the tech they use every day. This is a customer service role with a digital edge — perfect for someone who's comfortable with apps, platforms, and problem-solving. What you'll be doing: Customer Support Advisor * Supporting customers via phone and social channels * Helping users navigate apps, accounts, and subscriptions * Troubleshooting issues across devices and platforms * Explaining features clearly, without jargon * Turning its not working into sorted — thanks Who this suits: Customer Support Advisor You don't need to be a developer — but you probably: * Use streaming services daily * Pick things up quickly when apps or systems change * Enjoy figuring out why something isn't working * Can explain tech simply to non-technical people Customer service experience helps, but its your mindset and communication that matter most. What were looking for: Customer Support Advisor * Confident communicator (comfortable speaking all day) * Calm, patient, and naturally helpful * Tech-comfortable — apps, logins, settings, devices * Reliable, punctual, and able to commit to set hours * Flexible to work between 8am and midnight Working pattern: Customer Support Advisor * 40 hours per week * Rotational shifts between 8am–12am * Initial training Monday–Friday (daytime) * Fully on-site, Belfast city centre What's in it for you * £25,480 annually * 20% uplift for unsociable hours * Fortnightly pay * 28 days paid holiday * Discounts, wellbeing support, and development pathways * Modern working environment with on-site facilities If you enjoy tech, like helping people, and want a role that mixes problem-solving with people skills, this ones worth a look. Apply now