Head of Business Architecture & Analysis

Head of Business Architecture & Analysis Location - London (hybrid working) About the role: We are recruiting a Head of Business Architecture & Analysis to join a central Service Transformation team within a large, complex, mission-driven organisation. This is a senior, hands-on role focused on business architecture, service design, process improvement and business analysis across professional services. It is not a digital, IT or systems delivery role, technology is an enabler, but the core focus is on how the organisation works end-to-end and how services can be designed and improved around users. You will play a key role in shaping future-state services, aligning organisational capabilities to strategic goals, and improving service quality and efficiency for staff, students and other stakeholders. What you'll be doing: - Act as the lead for Business Architecture and Business Analysis within a wider Service Transformation function - Work closely with senior leaders to ensure business design and service improvements align to the organisation's enterprise vision and agreed frameworks - Lead discovery and design for future-state professional services, focusing on capabilities, value streams, processes and user experience - Run hands-on design and discovery work (workshops, mapping, analysis, service design sprints) to understand current-state issues and define practical improvements - Develop business-architecture-led roadmaps that balance quick wins with longer-term structural improvements - Create and maintain core artefacts such as: Business capability models Value streams Service and product taxonomies Stakeholder and organisational views - Support portfolio-level decision-making by applying business architecture techniques to identify where investment will deliver the greatest value - Provide professional leadership to a small team of Business Analysts, setting standards, coaching and developing capability (this is not a large line-management role) - Work collaboratively with change, service design and architecture colleagues to ensure joined-up delivery across transformation initiatives What this role is not... To be clear, this role is not: - An IT delivery role - A digital transformation or systems implementation role - A technical architecture or solution design role What we're looking for: Essential experience: - Significant experience in business architecture, business analysis or service design within large, complex organisations - Proven delivery of organisation-wide service or operating model change - Strong experience working in federated or matrix environments where influence matters more than authority - Ability to operate confidently with senior stakeholders and executive sponsors - Experience balancing strategic thinking with hands-on analysis and design work Desirable: - Experience in higher education, public sector or similarly complex service environments - Familiarity with benchmarking, capability maturity models or service performance frameworks - Knowledge of Lean, process improvement or service excellence approaches Skills and approach: - Pragmatic, structured and analytical thinker - Comfortable navigating complex organisational dynamics - Strong facilitator who can bring diverse stakeholders together - Curious, outward-looking and improvement-focused - Collaborative leader who develops others while staying close to the work Why apply? This is a rare opportunity to: - Shape how a large organisation designs and delivers its services - Work at genuine enterprise scale while staying hands-on - Lead and mature a Business Analysis and Business Architecture capability - Be part of a collaborative, values-driven transformation function