NetSuite Support Consultant

We are seeking a skilled and customer-focused NetSuite Support Consultant to work for a leading NetSuite Partner. You will be responsible for providing day-to-day support, troubleshooting, and system enhancements for client’s NetSuite environment. This role is ideal for someone with a strong understanding of ERP systems, excellent problem-solving skills, and a passion for delivering high-quality support to end users. This will be a Hybrid role with a requirement of 2 days on site in Hampshire Responsibilities: * Provide effective 1st and 2nd line support to a large number of Oracle NetSuite users/clients * Assist with future software implementations and testing for upgrades/releases * Assist with bundle updates and SDF deployments of products * Creating and delivering product features and updates webinars, blog posts, and videos. * Reviewing customers’ system usage and identifying areas to add value to customers. * Reviewing and updating existing Product documentation and knowledge base. * Maintaining professional relationships with customers and clients. * Effectively manage, update and document support cases in line with processes and required standards. Skills and Competencies Essential: * Oracle NetSuite Suite Foundation qualification or be willing to study towards it within the first six months of starting in the position. * Hands-on experience working with Oracle NetSuite or a similar ERP/Finance solution. * Background of working within Support/Analyst roles or working within a finance team. * Customer focused mind set and a drive to add value. * The ability to effectively query and use AI tools (M365 Co Pilot / Claude ) * Strong verbal and written communication skills. * Ability to work in a fast-paced environment and to strict deadlines. * Customer focused mind set and a drive to add value