Resident Liaison Officer

A respected, award-winning construction firm operating across London and the Southeast is looking for a Resident Liaison Officer to assist with façade, restoration, and fire safety initiatives. The company prides itself on delivering exceptional construction projects while maintaining professional, transparent, and resident-focused communication. This role blends project support with resident engagement duties, acting as a central contact for building occupants while assisting project teams in achieving milestones. Core Responsibilities * Act as the primary contact for residents, responding to enquiries and providing timely updates * Assist Project Managers in coordinating delivery teams, surveys, and resident access arrangements * Maintain weekly quality checklists to track compliance and identify missing project documentation * Facilitate resident communications, including organising or attending meetings and issuing project updates * Establish and manage digital project records using SharePoint, ensuring all files are accurate and compliant * Track project milestones such as valuations, handovers, and post-completion periods * Support timesheet collection and submission to finance teams * Capture and organise visual content to showcase project progress and marketing material * Archive project documentation in line with GDPR and company procedures * Provide general administrative support to ensure smooth project delivery Candidate Profile * At least 2 years’ experience in a comparable role * Proficient in Microsoft Office and comfortable with IT systems * Strong organisational skills with keen attention to detail * Excellent interpersonal and communication abilities * Professional, reliable, and service-oriented * Positive, proactive mindset with a collaborative approach * Capable of supporting teams to meet deadlines and maintain high standards What's in it for you * £33,000 - £38,000 * Excellent progression opportunities * Warm company culture and collaborative work environment This role offers a great opportunity for an enthusiastic professional to grow within a supportive, quality-driven construction environment