Resident Liaison Officer - Electrical - Luton

About the Client Our client is a respected electrical contractor with a long-standing reputation for delivering large-scale, high-quality works across residential and social housing sectors. Their current focus is on tenant-focused upgrades across occupied homes, where communication and coordination are key. Roles/Responsibilities Act as the key point of contact for residents during planned works Coordinate access and schedule appointments between residents and site teams Handle resident queries, feedback, and concerns professionally and efficiently Prepare and distribute resident communications (letters, notices, updates) Maintain accurate records of interactions and access arrangements Attend resident meetings and community liaison events Support site teams with tenant-related issues to ensure smooth project deliveryQualifications Proven experience as a Resident Liaison Officer or similar customer-facing role Strong interpersonal and communication skills Comfortable dealing with the public, particularly within social housing Organized, proactive, and able to manage multiple schedules and priorities Full UK driving license (preferred)Benefits Competitive salary between £35K–£38K Ongoing training and development opportunities Friendly, supportive team culture Long-term project pipeline ensuring job security Mileage or travel allowance (where applicable)