Broker Support Consultant

Our client is looking for a motivated and proactive Broker Support Consultant to join a fast-paced and growing financial services team. This is an entry-level sales support role ideal for recent graduates or early-career professionals looking to break into the specialist mortgage or finance sector. You'll work closely with mortgage brokers across the UK to assist with second charge mortgage applications, liaise with a panel of 12 specialist lenders, and support field-based account managers. This is a target-driven role offering excellent career progression and full training. Key Responsibilities of Broker Support Consultant: * Answer inbound calls promptly and professionally. * Support brokers in sourcing solutions for second charge mortgage cases. * Accurately input client data into the CRM system, ensuring GDPR compliance. * Help schedule appointments and training sessions for external account managers. * Attend internal and lender sales meetings to maintain strong market knowledge. * Promote company services by understanding and presenting key USPs. * Track and update broker activity, applications, and feedback. * Support ongoing broker training and engagement via our Case Flow platform. * Achieve KPIs related to enquiry response times, conversion rates, and lender distribution. What We’re Looking For in Broker Support Consultant: * Self-motivated, driven, and ambitious personality * Excellent communication and negotiation skills * Comfortable working in a fast-paced, target-driven environment * Confident using CRM systems and Microsoft Office * Strong attention to detail and ability to follow process * Sales or customer service experience is a plus, but not required * Minimum GCSEs (or equivalent) in Maths and English What You’ll Get as Broker Support Consultant: * Full training in the second charge mortgage market * A clear career path in financial services and sales * Exposure to top lenders and broker networks in the UK * Ongoing CPD opportunities and industry-recognised learning Company Benefits: Healthshield membership and benefit scheme, joining on Tier 1 and increasing to Tier 2 after probation is passed and Tier 3 after 5 years’ service Perk box membership 20 days holiday pay plus statutory bank holidays, increasing each year by 1 day up To 25 days holiday allowance