Sales & Account Manager

Sales & Account Manager About Us: Mainetti UK Ltd is part of a leading global provider of retail packaging solutions and technical services. We design, manufacture and supply garment hangers, packaging and labelling solutions to retail and e-commerce customers worldwide. Our packaging business has grown from zero to £120m turnover in just eight years, driven by innovation, acquisitions and strong customer partnerships. About the role: We are looking for an experienced Sales & Account Manager to join our fast-growing Packaging team at our state-of-the-art head office in Tweedbank. This is a customer-facing B2B role focused on developing long-term relationships with UK retail clients, identifying new opportunities within existing accounts and coordinating internal teams to deliver high-quality, value-adding packaging solutions. What You’ll Be Doing • Building and strengthening relationships with existing UK retail customers • Acting as the first point of contact for assigned accounts • Identifying customer needs, challenges and growth opportunities • Promoting new products and sustainable packaging solutions • Developing account plans, proposals and ROI-led solutions • Coordinating with UK and international teams across sales, design, production and logistics • Supporting pricing, quotations, contract renewals and forecasting • Monitoring order progress and ensuring excellent service delivery • Maintaining accurate CRM records and sales reports How Success Is Measured • Year-on-year revenue and margin growth within assigned accounts • Customer retention, satisfaction and reduced escalations • Creation and conversion of qualified sales opportunities • Accurate forecasting, timely quotations and CRM data quality • Effective collaboration and on-time delivery of customer solutions The successful candidate will have the following: • Good experience in a professional B2B sales or account management role • Proven skills in relationship management, solution selling, negotiation and closing • Experience in packaging, retail, sustainability or e-commerce is advantageous but not essential • Strong communication skills with the ability to translate technical detail into customer value • Organised, proactive and comfortable managing multiple accounts and projects • Collaborative, energetic and detail-oriented, with a customer-first mindset • Confident working with global teams and different cultures Travel & Flexibility This is a global role requiring flexibility to travel within the UK and internationally, with occasional out-of-hours working to support different time zones. What We Offer: • Market-competitive salary with on-target bonus • Company car or car allowance • Flexible working hours with early finish on Fridays • 6 weeks’ holiday • Hybrid home/office working after qualifying period • Generous contributory pension scheme • Company sick pay and death-in-service cover • Laptop, mobile phone • Learning Platform and annual training allowance • Employee Assistance Programme • Modern, state-of-the-art office at Tweedside Park, Tweedbank If you are a driven, customer-focused sales professional looking to grow your career within a global, sustainability-led organisation, we would love to hear from you. Reference: AGS584 Vacancy: Sales & Account Manager Location: Tweedbank, Scottish Borders (Hybrid working available) Salary: Dependent on qualifications and experience Hours: Full Time Smart Hire are advertising on behalf of Mainetti UK Ltd