Claims Handler

Claims Handler Location: WF5 Salary: £28,000 to £35,000 + bonus Job Type: Full-time, Permanent Venatu Recruitment are seeking an experienced Claims Handler to join our client based in WF5. This is a key role in the business supporting clients through the end-to-end insurance claims process while delivering outstanding customer service in line with FCA and company guidelines. This role involves managing a varied caseload across commercial and personal lines, acting as a key point of contact for customers, insurers and loss adjusters, and ensuring claims are handled efficiently, accurately and compliantly. Key responsibilities of the Claims Handler Manage claims across commercial and personal lines (including household, motor, liability, personal injury and commercial risks) Handle first notification of loss through to settlement Validate claims against policy cover and liaise with insurers, loss adjusters and recovery agents Provide clear advice to clients on claims progress, mitigation and policy response Identify complex, high-value or suspicious claims and escalate appropriately Maintain accurate claim files and records using IT systems Deliver exceptional customer service and manage queries professionally Ensure all activity complies with FCA regulations and company procedures Support complaints handling and provide management information when required What we’re looking for in the Claims Handler Essential: Previous experience in a Claims Handler role with a broker or insurer Knowledge of the end-to-end claims process Understanding of basic insurance policy cover High attention to detail with strong organisational skills Ability to build effective relationships with clients and insurers Good IT skills, including Microsoft Office Desirable: General insurance experience Experience using Open GI, Acturis or similar systems Cert CII qualification Please note: Pre-employment checks, including criminal record and credit checks will be carried out if successful