Customer Service & HR Apprentice

Customer Service & HR Apprentice We have a fantastic opportunity for a Customer Service & HR Apprentice based in St Ives PE28 Cambridgeshire. This amazing opportunity will provide support to HR, Reception and the Company. You will have access to a huge amount of training to enhance your entry to a HR apprenticeship including L2 Employment Law, Level 3 Intro to HR and beyond over the years. This position would suit a recent school or college leaver looking for an opportunity to get into HR Location: St Ives PE28, Cambridgeshire Hours: Monday-Friday 08:30-17:00 (one day tbc until 16:30) – 37 hour week Salary: £7.55ph (Moving to £8ph in April) Major Challenges * The major challenge of this role will be to ensure time is set aside and used to complete weekly amount of hours required for the apprenticeship * To provide a variety of supporting tasks to reception, the company and HR * To Learn as much company knowledge as possible to be able to speak to customers and attend occasional events/roadshows * To build relationships with agencies that we use and co-ordinate several meetings at once using a mix of methods including paper diary and outlook * To want to progress to a HR apprenticeship including L2 Employment Law, Level 3 Intro to HR. Key Responsibilities and Deliverables * Assist Reception with sample packs (check in weekly if they need assistance with these or any sample making) * Post – Sample letters – assisting reception when required * Restock Tape sample Mini rolls cupboard – please check samples are kept tidy and stock is rotated (shelf life) Please check all mini rolls have core labels inside when supplied by the warehouse (fortnightly) * Assist with incoming calls for reception (be extra alert on Wednesdays and Fridays) taking the name, checking for the account manager before transferring * Front door and sign-in visitors - back up for reception (daily) * Support exhibitions, career fayres, internal events and Roadshows often participating or at least managing the preparation * Support internal meetings and training arrangements * Organise interviews * Support with the wellbeing hub * Support with HR admin including payroll paperwork such as absence and holiday forms and logging. * Support and provide reports for the T&A system called sign in * Support HR and the business with ad hoc meeting arrangements * Support with chasing tape/proforma box (weekly) * End of day – Close blinds in UK Sales office, Turn off printers, Shut TV down, turn off Alexa (daily) * Website enquires – to assist with loading these on the system (or when short-staffed) * Shredding from HR – Please check in with Linda as well (weekly) * Shredding from Sales and remove converted quotes and shred (weekly) * Empty Shredder (at least weekly) and when required – keep area by shredder clear and tidy Other Responsibilities * To act in an honest and ethical manner at all times * To communicate clearly and professionally with colleagues * To comply with company and H&S guidelines with particular reference to lifting heavy goods and cleanliness in the workplace * To undertake any other reasonable but related task to aid the efficient running of the company * To keep all matters relating to the organisation confidential and not disclose or copy information inappropriately. * To adhere to Staff Handbook guidelines and procedures. * To conduct yourself in the manner of the organisations Values. Person Specification Education and Qualifications Maths and English to a minimum of GCSE/T Levels or equivalent standard with C/4 grades or above To want to be a L2 Customer Service apprenticeship A keen interest to develop in HR The ability to speak one or more languages in addition to English is desirable To be working towards a L2 Customer Service apprenticeship Business Studies L2/3 Knowledge and Skills Excellent telephone manner Computer literate, confidence in use of MS Office, internet and email Experience of the following: customer service