Home Helpline Advisor

Customer Service Advisor – Trafford Park | 8am – 4pm | Mon – Fri | Hybrid, 2–3 Office Days Per Week We’re looking for a confident and resilient Customer Service Advisor to join a team in Trafford Park initially on a temporary, ongoing basis. This role is ideal for someone with call centre experience and a calm, empathetic approach when dealing with challenging or frustrated customers. What you'll be doing: Answering inbound calls from homeowners regarding property updates and issues Handling high volumes of customer queries with professionalism and patience Managing and de-escalating calls from unhappy or concerned clients Providing clear and concise updates, logging information accurately Learning basic technical knowledge to help guide callers (full training provided) What we’re looking for: Previous experience in a call centre or customer-facing role Confident communicator with a calm and composed phone manner Able to manage difficult conversations and turn them into positive experiences A proactive team player with strong attention to detail Comfortable with basic tech and willing to learn on the job The Details: £14.29 per hour (Paid weekly!) Location: Trafford Park (2–3 days per week in-office) Hours: 8:00am – 4:00pm standard hours Monday to Friday + overtime (Flexibility to work hours, between 8 am – 6 pm) Hybrid working after training If you’re someone who thrives under pressure and takes pride in supporting customers through their queries, we’d love to hear from you