Operations Support Assistant - Reading

Centre Operations Assistant Full-time | Monday to Friday, 08:30–17:30 (occasional out-of-hours work) About the Company Join a dynamic and fast-growing provider of flexible workspaces across the UK. With over two decades of experience, this company is at the forefront of the flexible office revolution - transforming underutilised buildings into vibrant business hubs. Their mission is to empower entrepreneurs and businesses with the freedom, support, and space they need to thrive. They manage a diverse portfolio of business centres nationwide, connecting property owners with occupiers through a unique client management model. Their values - Smart, Supportive, Prudent, Straightforward, and Responsible - shape a culture of excellence and innovation. The Role As a Centre Operations Assistant, you’ll be the face of the centre, delivering exceptional customer service and supporting the General Manager in ensuring smooth day-to-day operations. From welcoming new customers to maintaining compliance and safety standards, you’ll play a key role in creating a professional and welcoming environment. Key Responsibilities • Deliver a world-class service to all customers and visitors • Conduct professional viewings and support customer move-ins • Handle queries and feedback with a proactive, solutions-focused approach • Maintain high standards across the centre, including meeting rooms and communal areas • Identify opportunities to upsell services • Complete regular safety checks and manage incident reporting What You’ll Bring • Previous experience in a customer-facing role • Strong organisational and communication skills • Confident using Microsoft Office 365 • A team player who is adaptable and resilient What’s in It for You? • 33 days annual leave (including bank holidays) • Discounted private medical insurance • Life assurance & income protection • Cycle to work scheme • NEST pension scheme • Employee assistance programme • Enhanced family leave policies