End User Support Analyst - FTC

End-User Support Analyst – London – 6 months FTC A leading professional services organisation is seeking an End‑User Support Analyst to provide exceptional IT support and enhance the employee technology experience. This role is ideal for a hands‑on support professional who enjoys solving problems, improving systems, and delivering excellent customer service in a fast‑paced environment . Key Responsibilities: * Deliver IT Support (up to and including 3rd line) to end users across multiple UK sites * Troubleshoot and resolve hardware, software, and application issues to ensure seamless operations. * Manage onboarding and offboarding tasks, including equipment setup and account configuration. * Analyse system performance to identify and implement user experience improvements. * Maintain high‑quality technical documentation and user guides. * Work closely with technical and applications teams to drive continuous improvement. * Participate in an on‑call rotation for after‑hours support as required. Skills & Experience: * Proven background in desktop support, IT support, or end‑user experience management. * Ability to work on-site in Central London * Strong analytical and problem‑solving skills with a customer‑focused approach. * Excellent communication and team collaboration abilities. * MCP and/or ITIL v4 certification - Beneficial For further details and immediate consideration, please get in touch