Business Analyst

Interim Business Analyst – Housing Services Surrey (Hybrid – 2 days per week in the office) £400–£450 per day Temporary contract until June An exciting opportunity has arisen for an experienced Business Analyst to join a forward-thinking local authority housing service on an interim basis. This role is perfect for someone who thrives on service improvement, digital transformation and turning complex housing processes into practical, system-led solutions. Working across homelessness, housing options, allocations, tenancies and repairs, you’ll play a key role in ensuring systems, data and processes support statutory compliance, operational efficiency and better outcomes for residents. What you’ll be doing * Leading business analysis activity across a range of housing services * Mapping and redesigning end-to-end processes to improve performance, compliance and customer experience * Acting as the lead for housing systems development, with a strong focus on Orchard (or similar housing management systems) * Translating operational and statutory requirements into clear system specifications and change requests * Working closely with ICT, software suppliers and service teams to deliver and embed system improvements * Supporting repairs and asset management process and system improvements * Improving data quality, reporting and dashboards to support performance management and statutory returns * Engaging stakeholders at all levels and supporting change management activity What we’re looking for * Proven experience as a Business Analyst / Service Improvement professional within housing * Strong understanding of local authority housing functions and statutory duties * Hands-on experience with housing management systems (Orchard highly desirable) * Excellent process mapping, requirements gathering and stakeholder engagement skills * Confidence working with software suppliers and ICT teams This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business