Trade Sales

Sales Support Executive Location: Chichester Salary: £30,000 per annum (Expected OTE £45,000) Contract Type: Full-time About Us We are a dynamic and forward-thinking organisation specialising in sourcing high-quality, great-value products for the home and garden market. We pride ourselves on delivering excellent products alongside outstanding customer service. Role Overview We are looking for an enthusiastic and motivated Sales Support Executive to join our fast-paced Business Sales team. This role is ideal for someone with previous B2B sales experience who is seeking new challenges and strong career progression opportunities. You will support the sales team, manage bespoke customer requests, and deliver a high level of customer service. This role focuses on warm customer engagement only — there is no cold calling. You will work with existing and inbound customers to upsell relevant products while providing tailored buying support. Key Responsibilities Provide administrative support to the sales team Manage bespoke customer product requests from start to finish, liaising closely with the Purchasing team Handle incoming account and sales enquiries via phone and email, logging all activity accurately in the CRM system Engage with warm customers only to upsell suitable products and provide individual buying support Deliver a consistently high level of customer service throughout the customer journey Coordinate with internal departments and logistics partners to ensure timely order delivery Respond to customer enquiries across a product range of over 3,000 items Create and implement sales pipelines within target industries to drive growth in new product ranges Ensure departmental efficiency and a seamless customer experience About You Previous experience in a fast-paced sales or sales support environment Strong communication skills across phone, email, and face-to-face interactions Customer-focused with the ability to identify upselling opportunities naturally Confident using Microsoft Office and CRM systems Strong numeracy skills Self-motivated, proactive, and forward-thinking Comfortable working independently as well as collaboratively within a team Highly organised with excellent attention to detail B2B sales experience within the home and garden sector is advantageous What We Offer Modern office space in central Chichester with excellent staff amenities Ongoing personal and professional development opportunities Competitive salary and benefits package (negotiable depending on experience) Fun, dynamic, and driven team culture Generous staff discount on products Regular staff events