Infrastructure Engineer

Senior IT Engineer - Remote We are looking for a highly skilled and motivated IT professional with MSP experience, supporting and evolving a modern, secure, and EUC environment, acting as the go to person and last stop for all EUC related incidents. This role is ideal for someone who thrives in high-pressure situations, enjoys solving complex technical problems, and communicates confidently with both clients and internal teams. Key Responsibilities Diagnose, manage, and resolve complex technical issues, including high-priority escalations Work closely with clients and internal stakeholders to deliver reliable, secure IT solutions Support, maintain, and improve on-premise, cloud, and hybrid infrastructure environments Automate and optimise systems using scripting and best-practice frameworks Core Skills Excellent problem-solving skills with the ability to manage high-pressure escalations Strong communication skills and the ability to work effectively with clients and internal teams Experience working in a structured support environment with familiarity with the ITIL framework Microsoft & Endpoint Technologies Expert knowledge of Windows 10/11 Microsoft 365, Intune, Autopilot, Azure AD Group Policy, Intune Configuration Policies, Microsoft Sentinel Server & Virtualisation Microsoft Windows Server 2012–2022 Virtualisation technologies, particularly Proxmox or Microsoft Hyper-V Cloud Technologies Public cloud solutions with hands-on experience in Azure or AWS Solution implementation, migration, and ongoing support Networking & Security LAN / WLAN / WAN technologies Strong understanding of DNS, DHCP, VPNs, and security best practices Firewall exposure including Sophos, Cisco, Fortinet, and PF Sense Automation & Virtualisation Hands-on PowerShell scripting for automation and system management Desktop virtualisation experience (Citrix, VMware Horizon, Windows 365, Azure Virtual Desktop) Security & Backup Proven experience managing and troubleshooting AV solutions such as Sophos and Microsoft Defender Exposure to backup technologies including Veeam, Carbonite, SaaS Protect, and E-Vault