Neighbourhood Officer

Neighbourhood Officer Salary: £35,535 per annum Location: Long Stratton, Norwich, Norfolk Fulltime: 37hrs per week – Fixed Term Contract (6 Months) We have an exciting opportunity for a Neighbourhood Officer to work as part of a customer focused, collaborative team responsible for the management of the Trust’s estates, including investigating breaches of tenancy, ensuring that anti-social behaviour is addressed by working in collaboration with external partners, regularly monitoring the Trust’s estates to ensure areas are safe, clean and well maintained. Key Responsibilities Include: * To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust’s policies and procedures. * To provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with. * To attend court to represent the Trust and provide witness statements as required * Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and ‘end of tenancy’ liaison. * To carry out tenant consultation on issues of housing management and encourage participation generally. To attend evening meetings as required in connection with Tenant and Resident Involvement. For a full list of responsibilities please see the attached Role Profile Our Ideal Candidate Will Have: Educations and Qualifications: * Full, current, valid driving licence. Skills, Knowledge and Abilities: * Experience of working within Housing or a similar customer focused organisation. * An understanding of the importance of confidentiality and data protection of business information. * Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally. * Excellent time management skills, including an ability to prioritise workload and meet targets. Able to work as part of a team and also able to work independently without the need of close supervision. * Possess a high level of accuracy and attention to detail when recording information. * Possess good IT skills to include use of Word, Excel, Outlook and Teams. Please note this role is subject to a Basic Disclosure and Barring Service check Role expires: 15th February Proposed Interview Date: TBC