BMS Service Team Manager

Role Overview We are seeking a BMS Service Operations Manager to lead and develop our Building Management Systems service function in Manchester. This role is critical to ensuring the successful delivery of maintenance, support, and small works projects across a portfolio of commercial clients. You will be responsible for managing engineering teams, maintaining high service standards, supporting business growth, and ensuring contractual and operational excellence within the building automation sector. Reporting into the Operations Director / Engineering Director, this is a leadership-focused role with strong technical, commercial, and client-facing responsibilities. Core Responsibilities Team Leadership Lead, manage, train, and mentor BMS service engineers and apprentices Conduct performance reviews, appraisals, and development planning Support recruitment and onboarding of new engineering staff Promote a positive culture focused on safety, quality, and continuous improvement Service Delivery Oversee scheduling, workload planning, and resource allocation Ensure PPM and reactive works are delivered in line with SLAs and KPIs Act as the senior escalation point for service and technical issues Monitor service performance and implement improvements where required Client Management Build and maintain strong, long-term client relationships Attend client meetings and handle escalations professionally Ensure customer requirements and contractual obligations are consistently met Technical Oversight Review engineer reports, service documentation, and quotations for quality and accuracy Provide technical guidance and support across BMS platforms Ensure works comply with industry standards, company procedures, and health & safety requirements Business Growth & Commercial Support Generate and review quotations for service contracts, renewals, and small works Identify opportunities for upselling, variations, and additional services Support continuous growth of the service department and customer base Operational Efficiency Manage budgets and control service-related costs Improve processes, systems, and working practices Ensure compliance with internal quality standards and ISO procedures Key Skills & Background Strong technical background in BMS / Building Automation systems Experience with platforms such as Trend, Tridium, Siemens, Schneider, or similar Proven experience leading and developing technical service teams Excellent communication, leadership, and stakeholder management skills Commercially aware with experience in service operations and quoting Organised, proactive, and capable of managing multiple priorities Benefits Competitive salary package Company car or car allowance Performance-related bonus Pension scheme Private healthcare (or healthcare cash plan) Ongoing training and professional development Clear career progression within a growing business Flexible working approach where applicable